xbjeee Privacy Policy

xbjeee operates as an online casino and sports betting platform accessible at xbjeee.app. For the purposes of this Privacy Policy, xbjeee is the data controller responsible for the personal data of registered players and website visitors. Any reference to "xbjeee", "we", "us", or "our" in this document refers to the xbjeee platform and its operating entity.

If you have any questions about this Privacy Policy or about how your personal data is handled, you may contact our support team at any time by email at [email protected]. Our team operates on Bangladesh Standard Time (BST, UTC+6).

xbjeee collects personal data across several categories. The table below summarises each category, its source, and the reason it is collected.

xbjeee processes your personal data on one or more of the following lawful bases depending on the nature of the processing activity:

• Contractual necessity — processing your registration data, payment data, and game transaction data is necessary to fulfil the contract between you and xbjeee (i.e., to operate your account and deliver the services you have signed up for).
• Legal obligation — processing your identity documents and transaction records is required to meet applicable know-your-customer, anti-money-laundering, and record-retention obligations.
• Legitimate interests — processing your technical data and communications data is necessary to protect the security and integrity of the xbjeee platform, prevent fraud, and resolve disputes.
• Consent — where we send you optional promotional communications (such as bonus offers and seasonal promotions for events like Eid, Pohela Boishakh, or the BPL cricket season), we will first obtain your explicit consent. You may withdraw consent at any time by contacting [email protected].

xbjeee uses cookies and similar tracking technologies on its platform. These are small data files stored on your device that help us maintain your login session, remember your preferences, and understand how players navigate the platform so we can improve the experience.

The categories of cookies we use are as follows:

• Essential cookies — required for the platform to function. These cannot be disabled without breaking core features such as account login and session management.
• Functional cookies — remember your settings and preferences (such as language preference and responsible gaming limits) across sessions.
• Analytics cookies — help us understand aggregate usage patterns (e.g., which game categories are most popular, average session length). Data collected via analytics cookies is anonymised before analysis.

xbjeee does not use third-party advertising or behavioural tracking cookies. You can manage cookie preferences through your browser settings; however, disabling essential cookies will prevent you from logging in to your xbjeee account.

xbjeee does not sell or rent your personal data. We may share your data with the following limited categories of third parties only to the extent necessary to deliver the services described in this policy:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Visa, and Mastercard receive only the transaction data they require to process your deposits and withdrawals.
• Identity verification providers — third-party KYC service providers may receive your identity documents to perform automated or manual verification on our behalf. These providers are contractually bound to handle your data in strict confidence.
• Game providers — certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your player ID and session token to deliver game content. They do not receive your full personal profile.
• IT infrastructure and hosting providers — third parties that host xbjeee's servers and platform infrastructure may have incidental access to personal data stored on those systems. These providers are bound by strict data processing agreements.
• Legal and regulatory authorities — xbjeee may be required to disclose personal data to law enforcement, regulators, or courts where required by applicable law or a valid legal process. We will notify you of such disclosures where we are legally permitted to do so.

All third-party service providers are assessed for data security compliance before engagement and are required to implement appropriate technical and organisational security measures.

Your personal data is stored on secure servers protected by firewalls, intrusion detection systems, and role-based access controls. All data in transit is encrypted using 256-bit SSL/TLS. Stored sensitive data — including passwords and payment credentials — is hashed or encrypted at rest using industry-standard algorithms.

xbjeee conducts regular internal security reviews and applies security patches to its platform infrastructure promptly. Access to player personal data is restricted to xbjeee staff and contractors who have a legitimate operational need and who have agreed to confidentiality obligations.

In the event of a data security incident that poses a risk to your rights and interests, xbjeee will notify affected players without undue delay by email to their registered address, and will take immediate steps to contain the incident and mitigate further risk.

xbjeee retains your personal data for the following periods:

• Account data — retained for the lifetime of your active xbjeee account. If your account is closed, account data is retained for a minimum of 5 years to meet anti-money-laundering and record-keeping requirements.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents — retained for the duration of your account and for 5 years following account closure.
• Support communications — retained for 3 years from the date of the most recent communication in a ticket or thread.
• Technical and session data — retained for up to 12 months and then automatically deleted or anonymised.

Once data has passed its applicable retention period, it is securely and permanently deleted or irreversibly anonymised. Anonymised aggregate data (containing no personally identifiable information) may be retained indefinitely for analytical purposes.

As a player whose personal data is processed by xbjeee, you have the following rights. To exercise any of these rights, please contact [email protected] with your full name and registered account email address.

• Right of access — you may request a copy of all personal data xbjeee holds about you. We will provide this within 30 days of a verified request.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure — you may request that we delete your personal data. This right is subject to any overriding legal obligation to retain data (such as transaction records for anti-money-laundering compliance). Where erasure is not possible in full, we will explain clearly which data must be retained and why.
• Right to restrict processing — you may request that we pause processing of your data while a dispute or correction request is under review.
• Right to data portability — you may request a copy of the personal data you provided to xbjeee in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on consent (such as promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling grounds that override your interests.

All rights requests are handled free of charge. We will respond within 30 days. In complex cases, we may extend this period by a further 30 days and will inform you if this is necessary.

xbjeee is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC processes to enforce this restriction.

If xbjeee becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete all personal data collected in connection with that account, and reverse any financial transactions where technically possible. If you believe a minor has registered on xbjeee, please report this to [email protected] immediately.

xbjeee reserves the right to update this Privacy Policy at any time. When we make material changes — such as adding a new category of data collection, a new third-party sharing partner, or a change to your rights — we will notify registered players via their registered email address or through an in-platform notification at least 7 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects when the most recent revision was made. Your continued use of xbjeee after the effective date of any change constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints about how xbjeee handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: within 24–48 hours under normal conditions, Bangladesh Standard Time (BST, UTC+6)

We take all privacy concerns seriously and will work promptly to address your query. If you are not satisfied with our response, you retain the right to escalate the matter through the appropriate legal channels available to you under applicable law.